Here's how to return your order under our 30-day guarantee.
Step 1 — Email us
Write to hello@vira-health.com with:
- Your order number (starts with VR#)
- Which items you'd like to return
Items must be unopened (still sealed) and returned within 30 days of delivery.
Step 2 — We'll send you the return address
Within one business day, we'll reply with the return address and confirm eligibility.
Please don't ship anything back before hearing from us — items returned without confirmation may not reach the right team.
Step 3 — Ship it back
Send the package to the address we provide, using any carrier. Return shipping is at your own cost.
Keep the tracking number — it's required to process your refund. Email it to us once you've dropped off your return.
When you'll be refunded
Once your return arrives, we inspect it within 1–2 business days and issue a refund to your original payment method. Funds typically appear in your account within 5–10 business days, depending on your bank.
Damaged or wrong item?
Skip the steps above — email us directly with a photo and we'll send a free replacement at no cost, no return needed.