You have 30 days from delivery to return your order for a full refund.
What's eligible
- Unopened items (still sealed), within 30 days of delivery → full refund to your original payment method
- Damaged or wrong items → we'll send a free replacement at no cost, no return needed
How to start a return
Email hello@vira-health.com with your order number (starts with VR#) and which items you'd like to return. We'll reply within one business day with the return address and next steps.
Return shipping is at your own cost — keep the tracking number and email it to us once you've dropped off the package.
Refund timing
Once we receive and inspect your return, we issue the refund within 1–2 business days. Funds typically appear in your account within 5–10 business days, depending on your bank.
What isn't eligible
- Opened or used products (for hygiene and safety)
- Items returned after the 30-day window
- Items returned without prior authorization — please always email us first