How do I handle a damaged or defective item?

That shouldn't happen, but if it does we'll make it right fast. No return needed.

What to send

Email hello@vira-health.com within 7 days of delivery with:

1. Your order number (starts with VR#)
2. A photo of the damaged item
3. A quick note on what's wrong

What happens next

We'll reply within one business day with:

• A free replacement sent out right away, or
• A full refund — whichever you prefer.

You don't need to ship the damaged item back.

Received the wrong item?

Same process — email us with a photo and we'll fix it.