If you're not completely satisfied, we'll make it right.
What's covered
For 30 days from the day your order is delivered, you can return any unopened items (still sealed) for a full refund to your original payment method.
How to start
Email hello@vira-health.com with:
- Your order number (starts with VR#)
- Which items you'd like to return
We'll reply within one business day with the return address and next steps.
Refund timing
Once your return arrives at our warehouse, we process the refund within 1–2 business days. Funds typically appear in your account within 5–10 business days, depending on your bank.
Damaged or wrong item?
Skip the return process — email us directly with a photo and we'll send a free replacement at no cost.
Still on the fence?
Before you return, take a look at our "What if the product isn't working for me?" article — we might be able to help you get the result you were looking for.