Almost every unexpected VIRA charge is a subscription renewal. Here's how to check, and how to stop it.
Most likely: a Subscribe & Save renewal
When you placed your first order, Subscribe & Save was selected at checkout — giving you a discount on that order and scheduling future deliveries on the same cycle. It's easy to miss if you weren't expecting it.
Check your subscription
Go to vira-health.com/a/loop_subscriptions, enter the email you used at checkout, and we'll send you a secure login link.
Inside the portal you'll see your subscription, your next charge date, and the option to pause, skip, or cancel — all take effect immediately.
If no subscription shows up
If you log in and don't see a subscription — or you're certain you never selected Subscribe & Save — email hello@vira-health.com right away with your order number (starts with VR#).
We'll investigate and make it right. If the charge wasn't meant to be there, we'll refund it in full.
Please email us before filing a dispute
If you file a chargeback with your bank first, the process takes weeks and removes our ability to refund you directly. A quick email to hello@vira-health.com gets it resolved in days.