If your payment fails or your card expires, we'll let you know — and you can fix it yourself in under a minute.
What happens
- We'll send you an email notification as soon as a payment doesn't go through.
- We automatically retry the payment on a regular schedule over the next several days.
- Your next delivery pauses until the payment succeeds — so you're never charged twice or shipped without payment.
How to fix it
- Go to vira-health.com/a/loop_subscriptions.
- Enter the email you used at checkout — we'll send you a login link.
- Update your payment card.
That's it. Once the card works, your deliveries resume on their normal schedule.
If you need help
Email hello@vira-health.com with your order number and we'll sort it out.