Subscription charges are handled the same way as any other order — through our 30-day return guarantee.
If you cancel before your next shipment
Cancel any time from your subscription portal. If you cancel before a new shipment has gone out, you won't be charged again.
If you've just been charged for a new delivery
If you cancel right after a renewal but before the order ships, email hello@vira-health.com with your order number — we can often cancel and refund before it goes out.
If your subscription delivery has already shipped
Once an order is on its way, our standard 30-day return policy applies — return unopened items within 30 days for a full refund. See "How to start a return" for steps.
Prorated refunds
We don't offer prorated refunds for partial cycles. Instead, your subscription simply ends at the point you cancel, and no new charges are made.