We process orders quickly, so the earlier you reach out, the better the chance we can catch it before it ships.
If your order hasn't shipped yet
Email hello@vira-health.com with your order number (starts with VR#) and let us know you'd like to cancel. If it's still in our warehouse, we'll cancel it and refund you right away.
If your order has already shipped
Once a package is in transit, we can't pull it back. When it arrives, you can start a return within 30 days — email us for the return address and we'll guide you through it.
Want to stop future subscription deliveries too?
Cancelling a single order doesn't change your ongoing subscription. To stop future deliveries, head to your subscription portal at vira-health.com/a/loop_subscriptions — you can cancel, pause, or skip with one click.