Card declines happen — usually there's a simple fix. Here are the most common reasons.
Billing address mismatch
Your card issuer checks the billing address on file. If what you entered at checkout doesn't match, the payment will decline. Double-check the address.
Insufficient funds or over the limit
Self-explanatory — we can't see this, you'd know your balance.
International cards
Some banks block ecommerce purchases by default, especially for international transactions. A quick call or chat with your bank usually fixes it.
Card expired
Update your payment method at checkout. If it's for a subscription renewal, see "What if my payment fails or my card expires?" for the portal link.
Still stuck?
Email hello@vira-health.com — we'll help you figure out what's going on.